Terms and Conditions of sale

Il sito www.duecosteamalficoast.com è di proprietà di Due Coste srl, con sede legale in Via Gennaro Capriglione,36 – 84010 Praiano (SA), partita IVA 06248430651.

Conclusion of the contract and acceptance of the general conditions of sale.

 

1. If the Customer is a consumer (i.e. a natural person who purchases the goods for purposes other than any business or professional activity carried out, or does not make the purchase by indicating a VAT number in the order form), the contracts concluded with Due Coste srl by accessing the Site are governed by Legislative Decree 6 September 2005 n. 206 (Consumer Code). Due Coste srl also complies with the obligations arising from Legislative Decree 9 April 2003 n. 70 (Implementation of Directive 2000/31/EC concerning certain legal aspects of information society services in the internal market, with particular reference to electronic commerce).

 

2. The contract stipulated between Due Coste srl and the Customer must be considered concluded at the moment in which the order forwarded by the Customer – in compliance with the purchase procedure indicated on the Site – reaches the address of the Site. The order sent by the Customer will be binding for Due Coste srl only if the entire purchase procedure has been completed regularly and correctly, without any error messages being highlighted by the Site.

 

3. By sending the order, the Customer acknowledges and declares that he has read all the information provided during the purchase procedure and that he fully accepts the general conditions of sale.

 

Right of withdrawal

4. Pursuant to art. 64 of Legislative Decree no. 206/2005, if the Customer is a consumer (i.e. a natural person who purchases the goods for purposes other than any entrepreneurial or professional activity carried out, or does not make the purchase by indicating a VAT number in the order form), he/she has the right to withdraw from the contract for any reason, without the need to provide explanations and without any penalty, except as indicated in the following articles 5, 6 and 7.

 

5. To exercise the right of withdrawal, the Customer must send Due Coste srl a communication to this effect, within five days from the date of receipt of the goods. This communication must be sent by registered letter addressed to:

 

Due Coste srl
Via Gennaro Capriglione, 36
Praiano (SA) – ITALY – 84010

 

Or by email to duecoste19@gmail.com, always within the aforementioned five-day period. Once the communication containing the declaration of withdrawal has been received, Customer Service will communicate to the Customer – by email – the address to which the goods to be returned should be shipped. The Customer must send the product carefully packaged in its original packaging, complete with everything originally contained, to the address communicated. The shipping costs for returning the goods are borne by the Customer. The shipment by the Customer must take place via Courier within fourteen days of communication to the Customer, by email, of the address to which the goods should be shipped.

 

The shipment, until the certificate of receipt by Due Coste srl, is under the responsibility and risk of the Customer. Upon receipt of the goods, Due Coste srl will verify their integrity and refund the Customer the amount of the purchased product. The refund will be made within fourteen days of the communication of withdrawal, except in the case of failure to receive the returned product by Due Coste srl. It will be made by bank transfer, or in accordance with the rules established by the credit card service or PayPal ®.

 

6. The right of withdrawal can only be exercised with regard to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product purchased (e.g.: accessories, etc.). The right of withdrawal cannot be exercised for products made to measure or clearly personalized or which, by their nature, cannot be returned or are at risk of deterioration or rapid alteration. The purchased product must be returned intact and in the original packaging, complete in all its parts. In the event of damage to the goods during transport, Due Coste srl will notify the Customer of the incident (within five working days of receipt of the product in its warehouses), to allow the Customer to promptly raise a complaint against the courier chosen by him and obtain reimbursement of the value of the product (if insured by the Customer). Due Coste srl is not liable for damage, theft or loss of products returned with uninsured shipments at the Customer’s expense and care.

 

7. The right of withdrawal lapses in the event of a lack of substantial integrity of the returned goods, and in the event of the lack of the external packaging and/or the original internal packaging; absence of integral elements of the product (accessories, etc.); damage to the product for reasons other than its transport. In the event of the Customer’s forfeiture of the right of withdrawal, Due Coste srl will return the purchased product to the Customer, charging the latter for the shipping costs.

 

8. All products sold by Due Coste srl are covered by the manufacturer’s conventional warranty and, for the Customer who is a consumer (a natural person who purchases the goods for purposes other than any entrepreneurial or professional activity carried out, or makes the purchase without indicating a VAT number in the order form), also by the legal warranty for defects of conformity, pursuant to articles 128-135 of Legislative Decree no. 206/2005. To benefit from warranty assistance, the Customer must keep the invoice that he will receive via email in electronic PDF format.

 

9. The manufacturer’s conventional warranty is provided in accordance with the procedures illustrated in the documentation included in the product packaging. If, following intervention by an Authorized Assistance Center, the defect is found not to be covered by the manufacturer’s conventional warranty, the Customer will be charged for any costs of verification and repair requested by the Authorized Assistance, as well as transport costs, if incurred by Due Coste srl.

 

10. The legal guarantee in favor of the consumer Customer covers defects of conformity, existing at the time of delivery of the goods, which have become apparent within two years of delivery of the goods themselves. The lack of conformity must be communicated within twenty-six months of delivery of the goods. In the event of a lack of conformity, the consumer Customer has the right to the restoration, without charge, of the conformity of the goods through repair or replacement, or to an adequate reduction in the price or to the termination of the contract, according to the provisions of art. 130 Legislative Decree no. 206/2005.

 

Upon receipt of the communication, Due Coste srl Customer Service will contact the Customer to communicate the return methods. Due Coste srl will send its own courier to collect the product without any additional cost to the Customer. The product must be returned by the Customer, possibly in the original packaging. Once the product returned by the Customer has been checked, Due Coste srl will replace or repair it and will proceed with the shipment of the product itself, except as provided for by art. 130 Legislative Decree no. 206/2005.

Any external damage to the packaging must be immediately contested to the Courier by affixing SPECIFIC RESERVATION OF DAMAGE FOUND on the delivery receipt. As required by current legislation, the maximum term for reporting transport damage is 8 days from the moment of receipt.

 

Complaints

11. Any complaints from the Customer must be addressed by email to the following email address: duecoste19@gmail.com